Skip to navigation.

Frequently Asked Questions

What are your hours of operations?
— Our hours of operation are Monday thru Friday 9:00am to 5:30pm central standard time. Our Customer Specialists can assist you during the regular office hours, or you can visit us online 24 hours a day, 7 days a week.

What types of payment do you accept?
— We accept business check, personal check, PayPal, money order, wire transference and letter of credit. We do not accept cash or credit cards for wholesale/ volume orders.

Do you allow companies to purchase on an open line of credit?
— Yes, with a completed and approved credit application we do allow customers to purchase on an open line of credit. The account must remain in good standing and within the credit limit at all times.

Do you sell only, to companies and other large organizations?
— We sell to individuals as well as companies and all sizes of organizations as long as the minimums required are met.

Is there a minimum order requirement?
— We do have a minimum order requirement for food safety reasons and import freight management purposes. Please refer to program details from each program for specific minimum requirements.

Do you have bulk sales pricing?
— We do have a price break when you order in large volume we can offer additional discounts. The higher volume your order is, the greater discount we can offer. Please consult with our Customer Specialist for more details.

Do you have warranties on the products?
— Yes we do offer a standard 30-day manufacturer warranty. If the products you receive are off-spec, defective or do not meet your quality expectations, you can file a claim to us in 30 days from the receipt. We would handle any remediation actions needed to meet customer's satisfactions.

Can you put your plastic containers in the oven?
— Do not put plastic containers in the oven, they will melt!

What is the maximum temperature for the aluminum cardboard lids?
— The maximum temperature for the aluminum cardboard lid is 325 degrees. For applications that require heat in excess of 325 degrees, remove the aluminum cardboard lid and cover with aluminum foil.

If you have any additional questions, please feel free to call AGIANT Packaging. Our customer service representatives will be happy to assist you, whether it be with placing an order, requesting samples or providing more information. We can be reached in the following ways:

Toll Free: 800.851.4983 | Phone: 972.267.4645 | Fax: 972.267.9645 | Email: here